cloudscaleKnowledge Base

At cloudscale, we have a very tight monitoring system in place, both internally and from an external perspective. We typically detect system or service outages within a few minutes and immediately set about restoring service for our customers.

If in doubt, check or subscribe to the notifications on our status page – this is where we announce planned maintenance and publish updates on incidents.

If, despite everything, you encounter a problem with our infrastructure that we are not already working on, you can reach our on-call service at any time – 24 hours a day, 7 days a week – at phone number +41 44 55 222 55. Outside of our office hours (Monday through Friday from 9:00 a.m. to 6:00 p.m. CET/CEST), please follow the automated voice prompts and confirm the charges using the specified keys in order to be connected to the on-call service.

For general inquiries that are not urgent, you can contact our support through the cloud control panel or via email. We respond to such messages during business hours, usually within 2 hours (and often much faster).

Please note that cloudscale cannot provide support for questions that are not directly related to the use of our services (such as server management, applications, or their configuration). If you need such "managed services", you can find a selection of potential partners on our Marketplace.